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Not really , both are very valid points , club1872 came about because of the success of RF , certain people namely James Blair wanted to control it , he got his way with the help of certain people within RF , those are not up for argument they happened . Club1872 was meant to be an independent fans members led group that were totally independent of the club and to hold the board to account , again this quickly changed once certain people were elected , they became very close to the club and did as the club wanted , remember buying shares from a certain person without asking members , frequent meeting which were in the initial proposals never materialised , communication is next to never , I couldn’t tell you the last time I was contacted on anything , I couldn’t tell you the last time there was a meeting . i attended every meeting and fell out with plenty over their handling of issues , the entire elections the last few times were an absolute farce , with the club supporting certain people over others , the very fact guys like Iain Leiper aka D’ artagnan couldn’t stay on the board should tell you everything , his reputation is above reproach . The fact that they are now getting totally ignored because it doesn’t suit the club tells you everything about the way they are viewed and the fact that the current club1872 board see their own positions over the best interests of club1872 members again tells you everything . I was the biggest supporter of fans getting involved , to my shame I even started the request for gersnet to have a lifetime membership of RF , which I totally regret now as it’s totally wasted . Fans simply cannot get the shareholding required and at clubs such as ours , the wrong people get elected time after time , it’s so sad but not unexpected .

Ive taken this from FF from someone at the meeting . The guys user name is Budd sidewinder just incase anyone knows him and to give him credit for a very good summary . I was at the meeting tonight and I am just home. The meeting was attended by James Bisgrove, Marketing and Commercial Director, Natalie Nairn from the Marketing Team, Greg Marshall SLO and Andy Cole, Head of Partnerships from Castore. There were 10 supporters there all with a variety of positive and negative experiences and everyone was given the opportunity for an open and frank discussion. No one from the club briefed us beforehand on what we could and couldnt say and all questions were open on the table to anyone attending.We went around the room giving different accounts of what has happened both in a positive and negative light, and Andy from Castore answered every question.Andy was very open and frank about some of the mistakes they have made and did not shy away from them. The two main issues related to quality control and also the School Jumpers issue. Customer service was a key element of the discussion and they way that they handled issues found with some of the products and what they have learned from this.One gentleman who had a faulty kit was offered to keep the faulty kit and a 25% discount of the purchase of another one from the store, and Andy proclaimed that this absolutely should not have happened. He rightly confirmed this is not the level of customer service that is expected and they have ensure that will never happen again. Any issues whether bought online or instore can be swapped for another in store immediately or arranged online or a refund offered if required.They did acknowledge that there were quality control issues on some of the kit and they confirmed over 100,000 sales with a 3% return figure. The majority of these were actually related to sizing issues with an alternative size replacing the kit instead of an actual fault. They have seen and reviewed the faults that have been reported and have confirmed they now have in place 100% quality control checks at each of the production lines going forward.While they predicted there would be a significant response from the supporters, they didnt estimate quite how much it would explode and they admit that they were caught out by it on occasion. They have recruited a 400% increase in customer service staff to respond to fans and as of tonight they are now responding to emails sent yesterday so have caught up on the backlog.The School Jumpers issue is something they deeply regret and was a product they didnt oversee the manufacture of but outsourced. Once the quality issues were reported they were immediately withdrawn from sale. All unsold product has been donated to charity, everyone who bought one were fully refunded and were offered to keep it if they required. Despite the media reports and furore there were only 20 of this item actually sold and all have been refunded.Castore are submitting design ideas to Rangers tomorrow for the 150th anniversary kits and planning to prepare for this begins now to make sure they are ready for it. There will be three kits and discussions on colours and fabrics etc are ongoing. Rangers are keen to bring something completely new to the table that we havent seen before, weighing on previous fans favourite kits from the past. Things are at an early stage but it has started already.Castore were at advanced stages on opening Rangers stores elsewhere including a Glasgow City Centre store, and Edinburgh store, a store up north and are trying there best to find a suitable Belfast location (which they admitted is causing them a few issues due to COVID).There will be a new line of products out in time for christmas which will be more affordable including t -shirts and rubber ducks (seemingly they have been inundated with requests), pens, and James mentioned they are in discussions with golf manufacturers and whisky brands to name but a few.Discussions continued after Castore left the meeting and James assured us that they are holding them to task on the issues. However, the launch three kits and training line in three months in a pandemic and to have over 95% of supporters happy with their kits is encouraging. They have confirmed that this will happen again in 12 months time to ensure the same issues are not being repeated going forward and how key it is for the 150th that they get this right.Stock levels are back up again in both the store and online and they continue to work hard to backfill these.Edminston House plans are continuing at pace and the club are very excited about what this will bring for the match day experience including generating revenue for the club.Brands are recognising Rangers again in high esteem and on the back of the recent number of sponsors coming in to the club there are a few more still to come and we are looking at selling out our full marketing opportunities for the club this year.Plans to expand the stadium have been discussed and early surveys have been done about lowering the pitch, however this has brought further challenges. It's something on the table though as there is demand.On the whole it was a positive experience. Castore didnt get away lightly with the issues seen, but also it was refreshing to see that while individual cases have caused people issues, they have faced unprecedented demand, logistics issues around COVID and this being there first experience with such a huge demand. They seemed genuinely apologetic for the issues some folks have seen but are keen for everyone to ensure they have learned from individual issues and are keen to make it right. They stressed many times that they are not trying to fleece anyone or take advantage of our loyal fan base and hope that they can iron out the initial three month issues going forward.

I understand people have issues with Club1872 - I do too but this thread is about the poor service provided by Castore and Club1872 are sticking up for Rangers fans on the receiving end of this poor service. Turning it into an anti-Club1872 thread is just bizarre.

He is always very helpful and accommodating to the Rangers youths too - more than willing to assist, help and provide advice. Also more than happy to stay behind after training to help them out.

It could be that your case is being investigated rather than ignored. Even so it would be good practice to send you an empty acknowledgement. That's basic stuff that they are not getting right so it's hard to have any confidence.

The GB revert to victimhood mode when it suits, BD. I have first hand experience of that.

Shouldnt be difficult to do anyway with just 300. Virtually pointless exercise at 300.

Any excuse for a pop at Club1872 rather than actually be objective to the veracity and validity of the questions raised.

Maybe that everything is that the club and/or Castore don't want to answer the difficult questions. I can buy a new partnership will have teething problems, but questions still need asked. A personal agenda against Club 1872 shouldnt cloud yours, or anyone's judgement on the veracity of the questions being asked. Not one of the questions being asked by Club 1872 is invalid. Not one. And it tells you everything, but not about Club 1872 it tells you everything about the supposed transparency of the Club and, quite possibly, Castore too.. They still get the benefit of the doubt for me, despite purchasing 3 tops pre-order, with delivery supposedly August 1st - I still didnt have my top by August 11th when I had to come back to Bermuda and now won't get it till the end of September - so pre-ordering, for me, was completely pointless. Not complaining, just providing an instance where it clearly failed. I could have simply used my Mygers points and went to the club store on Aug 6th and purchased on the day but, in my apparent naivety, I thought pre-ordering meant you would get your top from the first batch.

The Aberdeen guy was on tv earlier saying that rather than spread them about all over the ground ,they're keeping them in one area. Suppose it makes sense to keep all your sheep in one pen.

Aye, the club have handpicked people who won't do much probing and the fan meeting is a waste of time.

So Rangers and Castore are largely ignoring multiple complaints about deliveries, quality and poor communication and people on here are having a go at Club1872 for questioning this? No wonder the club know they can fleece us.

You really don't understand the mentality of the GB.

No just R.C fans allowed in....??

Class act.

its not concerning at all , Club 1872 have proved time after time to be nothing more than useful idiots for the club and King especially , now they aren't needed , infact they haven't been needed for quite some time , its not really rocket science. Those of us that have attended meetings and seen how James Blair conducted the whole fiasco have seen this coming for years , this is why I have nothing to do with them now , the fact the membership hasn't grown says it all .

That thought has crossed my mind too.

I feel more sorry for us than I do for ANY English team.

They will try to sell a pile of dross but fail and then sell a gem on the cheap. One thing is for sure they will sell more than the buy but they buy first to make it look better.

Played against us for Leverkusen....

Being interesting to see who the yahoos now have to sell after their buying spree

Another target missed due to Liewell's biscuit tin. Good on this guy for having the guts to expose them too. Hope it hurts their reputation with owners down there.