Jump to content

 

 

Search the Community

Showing results for tags 'supporter'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Main Forums
    • Rangers Chat
    • General Football Chat
    • Bluenose Lounge
    • Forum Support and Feedback

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Location


Interests


Occupation


Favourite Rangers Player


Twitter


Facebook


Skype

  1. Received this email today. Ready To Listen Focus Groups Following the issue of the Rangers Ready To Listen Phase 2 results, the next phase of the initiative is to hold face-to-face meetings in the form of focus groups. More than half the respondents from the initial survey said they would participate in further supporter engagement initiatives to help shape the Club’s Ready To Listen campaign and these focus groups will now be facilitated at Ibrox with fans who had expressed a wish to continue their involvement. The first set of focus groups will take place on Tuesday 10 and Wednesday 11 June in the Blue Room at Ibrox Stadium. These focus groups will concentrate on Fan Engagement with 4 groups being held across two days and should last no longer than 1½ hours. A representative sample of Rangers fans will be included in each group to share their individual views and will be invited to participate on a first come first served basis. The sessions will be managed by an independent researcher. If you would like to take part, please reply to this email stating your name, contact telephone number and which day and group you would like to attend from the following: Day 1: Tuesday 10 June • Group 1: 6pm • Group 2: 8pm Day 2: Wednesday 11 June • Group 1: 6pm • Group 2: 8pm Please reply no later than Friday 30 May to confirm your attendance. All chosen participants will be notified no later than Wednesday 4 June and as an incentive, all participants who are selected to attend the focus groups will have the opportunity to attend a tour of Murray Park as a thank you for their time. These initial focus groups will be followed by sessions covering Club Membership and Digital & Media in the coming weeks and months. If you acknowledged that you would like to take part in further initiatives on Club Membership and Digital & Media, you may still have the opportunity to attend these focus groups whether or not you attend the Fan Engagement initiative. Thank you for your continued support for Ready To Listen. Rangers Football Club Rangers.co.uk To unsubscribe, please follow this link: Unsubscribe The Rangers Football Club Ltd, registered in Scotland with number SC425159 registered office Ibrox Stadium, 150 Edmiston Drive, Glasgow, G51 2XD
  2. GRAHAM WALLACE says Rangers now has a solid base from which it can move forward with confidence as it looks to grow, prosper and thrive more as time goes on. Wallace has spent the weekend in Toronto at the 2014 NARSA convention, where over 1,000 Light Blues fans have been in attendance. The chief executive took questions in an open forum yesterday afternoon following the association’s annual general meeting. A number of issues were raised with him and Wallace is keen to reassure Gers followers a path to a brighter future lies ahead. He said: “It has been interesting talking to a different cross-section of fans in Toronto as it was an opportunity to hear at a really detailed level about some of the issues they have. “Almost since the day I came to Rangers, we’ve been operating in an environment where there have been consistent questions about the financial stability of the club. “I’ve repeatedly come out and said there’s no threat of administration and we’ve built a very solid base now which we’re moving forward from. “The fans should take reassurance and comfort from that. We are moving in a way that allows us to grow and develop the business. “The long-term financial stability of the business is well in hand and we are in a good place now. Fans should be confident and comfortable with the club’s long-term stability. “The club needs them to survive like any business does and we are absolutely hoping they will stand behind and support the club the way they have in recent seasons. “In the vast majority of areas, I think we are moving in the right direction and it is business as usual at the football club. “The fans are looking for a degree of confidence that their club is stable, it’s being properly run and we are in a good position financially. “We are now in our best position financially in my time at the club so that’s positive and we are placed very well for the start of the forthcoming Championship campaign.” Wallace admits there is still considerable work to be done as Rangers bid to make up for what he feels has been a missed opportunity to rebuild in a better way since administration in 2012. But he is sure a lot key moves have now been made which will allow the League One title winners to make more notable strides from now on. He added: “I’ve been in position now for a little over six months and in that time it has been extremely challenging. “There have been so many legacy issues we have had to deal with and we spent a considerable period of time looking at the condition and the state of the business. “We had to map out what we think the club and the business is capable of doing over the next several years. “We have done a tremendous amount of groundwork and we’ve addressed a significant number of issues. “In April, we published our business review. That gave fans a sense of what we inherited but more importantly, a sense of the vision of where we think we can take the business. “We have made significant strides but it’s not an overnight journey and what we are looking for now is to move forward again. “We want to go through our pre-season routine into the new season and really push on, starting to make a huge difference in the areas we’ve identified.” http://www.rangers.co.uk/news/headlines/item/7029-a-base-to-grow-from
  3. GRAHAM WALLACE believes Rangers are now moving closer to the successful establishment of their first fan board as the club activates in its biggest supporter engagement initiative. The Ibrox chief executive will tonight return to the UK from Toronto, where he has spent a couple of days talking to Light Blues followers at the 2014 NARSA convention. More than 1,000 of them have been in attendance and Wallace feels it has been important to reach out to them as he seeks to build bridges and create a better, sustainable future at Gers. He addressed around 900 attendees at the gathering’s Grand Banquet yesterday and hopes his visit there can help develop a stronger relationship going forward. Wallace said: “We have recognised right from day one we had a big job to do in terms of trying to improve engagement with the club’s fans. “Several months ago we launched our Ready To Listen fan engagement survey and that was really just the first step. “We’ve now gone through another two subsequent steps in terms of narrowing down areas of interest to the fans so we can fully understand what matters to them. “We are currently moving into the third phase which is a set of detailed focus groups that involve people sitting round the table and looking at specific issues. “It’s all designed to move us forward to the creation of our first Rangers fan board, which will be an official board that will act as the body to represent the fans with the club. “We’re looking at the constitution and composition of that because we want to get a wide spread of Rangers fans engaged in talking to the club. “Like anything else, these things take time to work their way through and particularly at a level where what we’re dealing with is not just a simple scenario. “There are many issues dear to Rangers fans’ hearts. We’re trying to engage with them in a way they’ll say they can see progress and I think we have made a number of steps forward.” http://www.rangers.co.uk/news/headli...edging-closer? There must be fans who actually swallow this bullshit.
  4. I posted this in the footie section, but thought it would be better in here?,admin can delete if they think different. COUNTY chairman MacGregor is leading the way in re-engaging with Scottish football fans by making his club's relationship with their supporters a priority. HE owns and runs a business worth half a billion pounds a year and a community football club worth its weight in gold. In the fragmented new landscape of Scottish football, strewn with the detritus of mismanagement, Roy MacGregor should be a guiding light. A man who believes in customer and fan first, everything else a distant second. Who invests in the people of Dingwall and Inverness and reaps the rewards. Who lives within his means despite their limitations. Two hundred miles away from the game’s traditional epicentre, though, his voice remains relatively unheard. A whisper of common sense drowned out by the eternal bickering of the incompetent. As the chairman of both Ross County and the Global Energy Group he doesn’t take it personally. He has enough on his plate. That doesn’t mean what he has to say isn’t worth hearing, though. So when a man of his substance tells you a Scottish game which sees three of its biggest clubs languishing outside the top tier is ripe for reinvention, for re-engagement, someone in the hierarchy should be asking him not why but how. “Scottish football is still getting an awakening,” said MacGregor. “It’s not so much the sport – I see fledgling shoots all over the place, with young players getting an opportunity but the game is still unable to enthuse the broadcasters and the public. “I see it in all areas of our game that we have forgotten either our brand or our customer. “Clubs have to examine their customer, their fan. If you take your eye off that you have questions to answer. It comes back to boards of directors understanding fans. “Clubs have forgotten their fans and in any business you do that at your peril. “It’s not finance. Nothing to do with it. Hibs’ budget was five times mine – it’s about your relationship with your customer. “Football clubs used to have really good relationships but they took it for granted. Now we need to reinvent it – and everything negative that’s happening can have a positive outcome but only if boards and fans groups get their eye back on the right values. “Hearts have done it, Hibs are doing it as we speak. Rangers still have to find whatever it is they’re looking for. Their directors don’t have their eye on their fans.” As we talk in his Inverness HQ MacGregor has spent the morning at his club’s ground, throwing ideas at his admin staff on how to improve the matchday experience for their fans, and, uniquely, the away support as well. He talks free pies, free transport, entertainment, value for kids – anything that is the opposite of standing still. He knows half the ideas might not fly but it won’t stop him stretching his people to try. He sighed: “We don’t market the game in this country. The league body should be 90 per cent PR and marketing and 10 per cent rules and administration – we’re the other way round. “Yet I look at what Man City are doing around their stadium and I want to do it. You’re not just going to a game. You’re going to the Man City Experience. You’re there from lunchtime, eating, drinking, being entertained, engaging with the community around the club. “Today’s pay-as-you-go generation have choices to make. The people are still there, just in a different culture. When we first came in the league we went down to Morton – I’d never been there before and the ground had held 35,000 people at one point. “And you look out and see the shipyards and decay and you imagine the people who worked there and went for a pie and a pint and then went to the football. “Yet there were only 1200 people there that day. “If you fight your fanbase like, say, Rangers are doing, your club will never be right. It’s a dysfunctional relationship. The hierarchy in football is changing for the better but it’s the clubs who need to change. Get real with where they are with their fans, with their stakeholders, with the Press. “I see it happening because of finance but it needs to be in your soul. “I’m here with Ross County because I believe in an area which didn’t get an opportunity in a football sense, a talent sense or a business sense to express themselves as part of the UK or Scotland. “My role is to give people opportunity. I do it with my business and with my football club. And we don’t live beyond our means.” MacGregor is rightly proud of his club finishing fifth then seventh in their first two seasons of top-flight football, less than 20 years on from becoming a senior club and on one of the smallest budgets and fanbases in the country. But you’ll never catch him thinking they’ve become something they’re not. He said: “What’s success for us? To stay in the top division and do well in a Cup. Anything beyond that is aspirational. “Plug your club into that aspiration. Don’t think you can be a top-six club. It’s not possible. It’s a bonus and you have to be exceptional to do it. “So just be real and don’t let your supporters get expectations beyond reality. The biggest thing is for the fans to believe you can be better than what you are. You always try to outperform what you are and the fans will come with you.” MacGregor also refuses to fall into the trap many wealthy football benefactors have. He’s watched Stewart Milne and David Murray make decisions in the game they’d never in a million years have made in business but he said: “I find the discipline of it easy because I worry, if I get expectation beyond reality, I’ll let my community down. “I go through the wringer the same as every other fan. I’ve been watching my team since 1966 but I’m not on an ego trip. “I’m in it for an area which has two Premiership teams and is being recognised at last that it’s part of the framework of Scotland.” Yet not so much part of the framework that he’s ever held office in a game you’d think would be crying out for its best business minds to participate. “I’ve never been asked,” he deadpans. “But then this part of the world is still trying to come to terms with being part of football and being accepted. “We’ve never been accepted as part of the football hierarchy and it’s 20 years on. I’m not complaining. We’re 200 miles away from the mass of football supposedly but this season we’re playing five teams who are nearly home games for us, all north of the Tay. “So it HAS changed. Where the heartland of football was has been rocked. “It’s getting better though. We’ve had some revolution in the SFA, we have the leagues together again and I believe the structure is better. “But selling the game is still a difficult job, especially with three of our biggest clubs out of the top division. “So you need to sell the brand on 42 clubs, not 12, and you need to sell it on the whole nation. You need someone who buys into that. “It’s difficult because we have a devolution debate – are UK wide companies wanting to get into that debate by getting into football? “You have issues with tarnished goods – clubs who can’t manage themselves. That effect is still there. The product is not good. But there’s a lot more sense being talked and it’s out of necessity. Setbacks are opportunities. “The SPFL will have to adjust their TV policy, for example, and if that’s what the fan wants? You’ll have to give them Hearts v Rangers not St Johnstone v Ross County. “Do what the customer wants.” http://www.dailyrecord.co.uk/sport/f...gregor-3632540
  5. We are currently in the process of gathering together names of individuals and representatives of fans groups, RSCs, websites, etc who are willing to come along and help find a solution to the infighting amongst our fans. If you are interested in attending the meeting could you please email info@thelouden.co.uk (or you could dm/pm us) with your name and any group that you wish to represent or are a part of. To be clear, any individual who wishes to attend to try and help our support is more than welcome but we would appreciate an email so as to know the numbers. Regarding the format of the meeting, we are looking for suggestions on what specifically the meeting should cover. We are not discussing the politics at the club, we are only focusing on the way fans communicate with each other. This is not about which side is right or wrong. We do not need everyone to agree about everything but at all times we should be civil to one another. The meeting will be held in the lounge area of the pub and no alcohol will be served for the duration of the meeting. If anyone wants any other information, please ask. Thanks We Are The People God Bless The Rangers The Louden Tavern: Ibrox Stadium - More than a Pub Official Partner of The Rangers Football Club *We are responsible for The Louden Tavern: Ibrox Stadium, 111 Copland Road, Ibrox, G51 2SL solely and are not involved in the operation of any other premises
  6. keith jackson ‏@tedermeatballs 43s More sources close to RFC board saying 20k season tickets now sold. If true then they should thank Dave King for his prolonged silence. IF true.
  7. A Celtic fan who posted racist comments online about two former Rangers players has been jailed for 12 months. Declan McCuish, 23, admitted posting "abusive and threatening comments" to Sone Aluko and in relation to El Hadji Diouf on 2 and 3 February last year. Following complaints, police raided his home in Glasgow. McCuish also admitted possessing cannabis and phenazepam. Glasgow Sheriff Court heard McCuish was disgusted by his behaviour and accepted responsibility for what he had done. Passing a total sentence of 12 months, sheriff Andrew Cubie branded the tweets "vile and racist" and noted that his Twitter name 1888-dec-1888, was linked to Celtic. He told McCuish, originally from Ibrox, now from Paisley, that he was part of a "small and dwindling group" that want to "cherish this kind of hatred". The sheriff added that these comments had "no place in 21st Century Scotland". http://www.bbc.co.uk/news/uk-scotland-glasgow-west-27638800
  8. EDIT: thread was already in motion here: http://www.gersnetonline.co.uk/vb/sh...084#post491084 Hamilton win on penalties (scored all 4 of theirs, Hibs missed 2) Hamilton were by far the better team from start to finish. Playing some lovely football, unlike Hibs. I know this is not Rangers - but it is relevant to next season
  9. http://sport.stv.tv/football/clubs/rangers/275976-spfl-pay-broadcaster-up-to-250000-per-season-to-show-rangers-games/ The Scottish Professional Football League is contractually bound to pay BT Sport up to £250,000 per season in return for the broadcaster airing Rangers matches. STV understands that under the terms of a renegotiated TV deal following the removal of Rangers from the top flight in 2012, a clause was inserted making the league liable to additional production costs incurred setting up at lower league grounds. It is understood the league agreed to the insertion of the clause in order to guarantee broadcast contracts which were essentially null and void after Rangers were expelled from the then-Scottish Premier League and were subsequently admitted to the bottom tier of the Scottish Football League. The SPL paid the Scottish Football League £800,000 for one season's worth of rights to show Rangers games but that deal was absorbed when the league bodies merged in 2013. It is not known how much has been paid out to BT Sport and ESPN, who were the holders of the contract for the 2012/13 season, to date. The overall payment is capped at £250,000 per season. In a statement to STV, SPFL chief executive Neil Doncaster said: "The support given to Scottish football by our broadcast partners, in 2012 and since, has been fundamental to the ongoing health of the game in this country." It is understood the league thought it necessary to agree to the deal in order to protect revenue from broadcast contracts. Nevertheless, the revelations in short mean the SPFL pays a broadcaster in order for Rangers games to be shown on television. BT Sport said in a statement: “[We] were delighted to inherit the SPFL rights from ESPN at the beginning of this season, however we cannot comment on contractual details.”
  10. Neil Lennon is to part company with Celtic after four years as manager following talks about his future. It is understood that the former club captain had been considering his position for some time despite securing a third straight Scottish title. He has been concerned about this playing budget for next season. The 42-year-old Northern Irishman took charge of the Glasgow club in 2010, leading them to three league titles and two Scottish Cups. Lennon, who also previously led Celtic to Champions League last 16, is believed to have been concerned that his present side would be able to negotiate three rounds of qualifying next season.
  11. This arrived a wee while ago. Three surveys were issued comprising of Fan Engagement 2, Club Membership and Digital & Media. More than half the respondents from the initial survey said they would participate in further supporter engagement initiatives to help shape the Club’s Ready To Listen campaign. From that 50%, the uptake was overwhelming with over 86% of fans completing the Fan Engagement 2 survey, 58% completing the Club Membership survey and 66% completing the Digital & Media survey. Fan Engagement Key Findings 88% of fans see the Club’s Website as the key channel for information regarding the Club with Email coming a close second at 71% and Social Media at 60%. 64% of fans use Email as the key mode of communication with the Club and 51% via Social Media. The 5 areas that fans are satisfied or very satisfied with in terms of communication with the fans are - Club Website, Matchday Programme, Email, Social Media and Ticket Centre. Fans do not see the Hotline as an effective method of communication with less than 1% citing this effective. Fans are happy with the level of Email communication with 66% feeling the Club does not communicate too frequently. 43% of fans interact with the Club on a daily basis. Awareness of the Club’s Supporter’s Services department is low with only 21% aware and of those only 13% had used this service. Those who did use the service found it a positive experience with 60% stating it was courteous and 44% stating it was knowledgeable. The top 5 channels fans would like to communicate with the Club were: Surveys, Email, Q&A Sessions, Open Days/Evenings and Social Media Polls/Conversations. The most important channels of communication were Email, Q&A Sessions and Open Days/Evenings. The establishment of a Fan Representation Board was seen as the most effective way to improve Club and supporter engagement with 74%. The majority of fans believe the Fan Representation Board should have between 6-10 members and it should comprise members with a relevant professional expertise (83%) and Season Ticket Holders (80%). The Fan Representation Board should be re-elected and the largest % of fans at 46% felt a term of 2 years maximum was acceptable. The Fan Representation Board should meet on a monthly basis according to 65% of respondents and 78% agreed that there should be a Club representative in attendance and 93% agreed that a member of the Board should also attend. To view an infographic of the Fan Engagement survey 2 results click here. Club Membership Key Findings “Bringing me closer to the Club” (45%) and “Increasing my involvement with the Club” (41%) were deemed most important in terms of Rangers Membership, with “providing me with exclusive merchandise pack” least important (2%). Top 3 Rangers Membership benefits perceived as providing “value for money” were: Retail Merchandise Discount, Free Stadium WIFI and Exclusive Merchandise. 61% of participants felt a members-only email newsletter should be issued “Monthly”. 61% of participants felt that receiving a gift pack wasn’t an important part of a Rangers Membership. A Rangers Membership scarf was perceived the least important membership pack item (Average Score of 3.14) compared with a Membership card (Average Score of 3.74). 94% of participants think the “ability to vote on Club initiatives should be a benefit of Membership”. 95% of participants think that people on the Fan Representation Board should be Club Members/Season Ticket Holders. Priority tickets for Premium Games was perceived the most important benefit to enhance matchday experience (Average Score of 4.15), Digital Matchday programme was perceived the least important benefit (Average Score of 3.26). 54% participants have children/relatives, but 80% of these children/relatives aren’t Season Ticket Holders however 53% of them attend matches. Top 5 Rangers Membership benefits that represent value for money for kids under 16 are: Player Mascots, Retail/Merchandise Discount, Membership Pack, Online Games/Competitions and Kids Video Content. To view an infographic of the Club Membership survey results click here. Digital & Media Key Findings 99% of all respondents said that they use the Internet on a daily basis. 82% of respondents confirmed that they access the Internet via a PC or a Laptop. However, 76% also said that they use a Mobile Phone with 60% accessing via a tablet. Only 38% of respondents indicated that they watch videos about Rangers on RangersTV, with more watching video content on rangers.co.uk (59%). YouTube was the most used website to watch Rangers videos (78%). 53% of respondents said that they visited the Club website rangers.co.uk on a daily basis, with a further 35% identifying that they use it on a weekly basis. Only 5% of fans said that they used the website monthly. When asked to select a statement that best reflected their opinion of rangers.co.uk at present, 55% of respondents selected “It’s good but I also go elsewhere”. Only 1% of fans said they thought “it’s terrible”, however only 8% said “it’s fantastic and has everything I need”. 68% of fans felt that the content on rangers.co.uk appeals to both ardent fans and casual fans, however only 13% felt that the site was first with news. Less than 50% of people said that they could find everything they wanted easily (40%) and that it was visually appealing (45%). 44% of respondents felt that match reports were timely, factual and accurate, 45% felt they were objective and 63% felt that they were of a good length. Regarding picture galleries, 66% felt they were easy to use, but only 32% felt that they captured the emotion. 85% of fans confirmed that they do not subscribe to RangersTV, with 56% of those who do having a RangersTV Standard subscription. Price was the most significant factor for people who have subscribed previously to RangersTV and cancelled, with 41% not wishing to pay for video content at all and 34% indicating that the subscription is too expensive. Regarding video content on RangersTV, match content was what fans wished to see most, with 88% wishing to view Live Matches. Other areas they would like to see include Archive Matches (59%), Interviews (61%), Highlights (66%) and Documentaries (63%). Only 46% of respondents indicated that they buy the matchday programme and of those, 49% said that they do so every game. 63% of fans said that the reason they do so is because it’s a collector’s item. People who don’t buy the programme said that the reason for doing so was that they didn’t feel it was value for money (72%). 57% said that they would be interested in a digital version of the programme. 75% of respondents said that they use a social media platform with Facebook (79%) and Twitter (68%) the most used. 39% of respondents either agreed or strongly agreed that Rangers engages well on Social Media, with 32% either disagreeing or strongly disagreeing. 46% of fans felt that the Club provides news effectively via Social Media with 26% either disagreeing or strongly disagreeing. To view an infographic of the Digital & Media survey results click here. Next Steps More focused face-to-face meetings in the form of focus groups will now be facilitated at the stadium with fans who had expressed a wish to continue their involvement in this initiative. The first set of focus groups will take place next month on Fan Engagement with a minimum of 4 groups being held. A representative sample of Rangers fans will be included in each group to share their individual views and will be invited to participate on a first come first served basis. A range of topics will be covered and this will be outlined in the initial correspondence for each focus group. These initial focus groups will be followed by further focus groups on Club Membership and Digital & Media in the coming weeks and months.
  12. @Chris_Jack89: Sandy Easdale has threatened legal action against Craig Houston over an online petition. Story in Wednesdays @TheEveningTimes #Rangers
  13. Guest

    The legends are back!!

    Saw this, looks like a great game; the legends are back on the pitch!! Thought I would share the link - http://www.zeroalphafoundation.org/events.html
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.