From their website.
Who are the Fare observers?
The Fare observers are experts who have been recruited through an open process from across Europe. All have background knowledge in anti- discrimination issues and fan scenes.
All observers speak the language of the teams they have been appointed to observe and are familiar with the corresponding fan cultures. The observers are working on a voluntary basis and are committed to being unbiased. They are not appointed as an observer at a game involving a team they follow themselves as supporters, or a close rival team.
To my reckoning ,O'Henley should've been nowhere near our games.